JETCATCH® Terms and Conditions
These Terms and Conditions (Terms) govern your use of our Products offered by NORTHERN DEGREE DEVELOPMENTS PTY LTD (ACN 165 824 804) trading as JETCATCH. (we, us, our), and form a binding contractual agreement between us, and you.
These Terms are important and should be read carefully. Any questions about these Terms must be directed to us in writing at support@jetcatch.com.au before engaging our Services and/or purchasing our Products.
Subject to any subsequent agreements you may be required to enter with us, these Terms constitute the entire agreement between you and us and supersedes all prior agreements, conduct, representations and understandings. You confirm you have not entered into this agreement on the basis of any representation that is not expressly incorporated into these Terms.
1. DEFINITIONS
1.1. Account means a registered user profile created by a Customer on the Website, allowing access to purchase Products, receive technical support, track orders, or access other services provided by Jetcatch.
1.2. Compatible Jet Skis and Trailers means YAMAHA, SEADOO, and KAWASAKI jet skis and associated trailers.
1.3. Customer means the individual or entity purchasing the Products or requesting support Services.
1.4. Delivery means the delivery of the Products to the address specified by you at the time of Order.
1.5. Fault means a failure of the Product to operate in accordance with its intended purpose due to a manufacturing or material defect.
1.6. Order means an order for Products accepted by Jetcatch.
1.7. Products means the Jetcatch product, being a bunch and retrieve catch that bolts on to the trailer and a custom hitch that replaces the original one on the jet ski for YAMAHA/SEADOO/KAWASAKI, including any associated accessories sold on the website.
1.8. Services means the sale, supply and Delivery of Jetcatch Products via our website, including handling of Orders, payments, delivery, warranty claims, and customer support.
1.9. Website means our website located at: www.jetcatch.com.au
2. ACCEPTANCE OF TERMS
2.1. By paying any amount to us in respect of the Products, engaging in our Services, by using our website, you acknowledge that you have read and understood these Terms and agree to be bound by them, and all our other policies.
3. VARIATIONS TO TERMS
3.1. We reserve the right to update and change these Terms from time to time subject to notice being provided.
3.2. You will be subject to the Terms in force at the time when you purchase our Products or engage in our Services, unless agreed otherwise by both parties in writing.
4. PRODUCTS SPECIFICATIONS
4.1. All Products are designed by us and manufactured in Australia in accordance with Australian standards and relevant industry regulations.
4.2. The Products come with installation and usage instructions, safety warnings and compliance standards These are also accessible digitally via our Website.
4.3. Customers may install the Products themselves, though professional installation by a local dealer is always recommended.
4.4. The Products are compatible with the Compatible Jet Skis and Trailers, and include all necessary accessories for standard installation.
4.5. We reserve the right to make minor design changes or improvements to the Products and our Services without prior notice, provided such changes do not materially affect functionality.
4.6. Customers must follow all installation, usage, and safety instructions provided with the Products.
5. RESTRICTIONS ON USE
5.1. Upon Delivery, you must not:
(a) Attempt to reverse engineer or take apart the Products, except for the purpose of maintenance where required;
(b) Attempt to copy or reproduce the Products;
(c) Use the Products for any purpose other than their intended function with Compatible Jet Skis and Trailers.
6. WARRANTY AGAINST DEFECTS
6.1. Our Warranty is as follows:
(a) Our Warranty applies to our Products for a period of 2 years from the date of purchase of the Product;
(b) Should you experience any issues with the Products purchased from us, you should stop using the Products immediately as soon as the Fault arises and contact us via phone or email (using the email address listed in these Terms) and provide us with the details list in clause 6.3.
(c)You acknowledge that we will not offer our Warranty where in our sole opinion, you have misused, made modifications or incorrectly installed the Products;
(d) The Warranty does not apply where you failed to follow the prescribed safety warnings and compliance standards;
(e) Return of the Faulty Product is required to make a claim. However, we may, at its discretion and on a case-by-case basis, accept photos or videos of the Faulty Product as sufficient evidence.
6.2. To make a Warranty claim, you must notify us in writing within 3 days of discovering the Fault.
6.3. You must provide the following information:
(a) Your name, address, and Order details;
(b) A description of the Product issues;
(c) Photos or videos clearly showing the defect (if applicable).
6.4. We will review the claim and respond within 10 business days of receiving all the required information.
6.5. If the claim is approved, we will provide instructions for returning the Product (if required) and will arrange repair, replacement, or refund in accordance with this Warranty.
6.6 We will cover return shipping for approved warranty claims. International customers may be responsible for return shipping unless otherwise agreed.
6.7. Any benefits conferred onto you under this Warranty are in addition to any other rights and remedies available to you under a law in relation to the Products to which the warranty relates.
6.8. Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure.
6.9. We will not extend our Warranty and you acknowledge that following the cessation of the period referred to at clause 6.1(a), your only remedy for a defect arising are those available to you under the Australian Consumer Law.
7. TECHNICAL SUPPORT AND DEMONSTRATIONS
7.1. We offer technical support via email or phone for installation, usage, and troubleshooting of the Products.
7.2. Demonstrations may be provided at our discretion, either in-person or online, subject to availability.
7.3. Technical support is limited to guidance on Products provided by Jetcatch and does not include third-party modifications or customisations.
8. GENERAL DISCLAIMER
8.1. You acknowledge and agree that we, our employees, affiliates and representatives are not responsible for decisions that you may make, or for any consequences, undesired or otherwise, arising from your engagement with the Products or Technical Support.
8.2. Any testimonials, demonstrations, or examples provided are illustrative only and do not guarantee similar results.
8.3. We make no warranty, representation, or guarantee regarding the suitability of our Products for any particular purpose, nor do we assume any liability whatsoever arising out of the application or use of Products. You must determine the suitability of our Products for your needs and test them accordingly.
9. SERVICE SPECIFIC DISCLAIMER
9.1. You understand and acknowledge that we are responsible solely for providing the Products and technical support and are not liable to you in the following circumstances:
(a) Any injury, damage, or loss sustained during installation or use of the Products if instructions are not followed;
(b) Any modifications, use of non-Jetcatch parts, or improper installation;
(c) Any damages to third-party equipment during the installation or use of the Products;
(d) Any consequences arising from use of the Products outside their intended purpose; and
(e)Any injury, death, loss or damage (including to third parties) arising from a collision or impact involving the Products, including due to the Products protruding from the jet ski, whether during operation, manoeuvring, storage or transport of the jet ski.
9.2. Nothing in this clause should be construed as limiting the circumstances in which we are not liable to you for your use of our Products, except as required under any applicable laws.
9.3. You also understand and acknowledge that we use third-party service providers (e.g., for shipping, payment processing) and we are not liable for acts or omissions of these third parties beyond our reasonable control.
9.4. You acknowledge that the Products protrude from the jet ski and may increase the risk of injury or damage in the event of a collision or impact. You assume all risks associated with the installation and use of the Products, including risks to yourself and third parties.
10. REGISTERING YOUR DETAILS AND CREATING AN ACCOUNT
10.1. In order to purchase our Products or access technical support, you may need to create an Account.
10.2. You must provide accurate, complete and up-to-date information, as requested, and it is your responsibility to inform us of any changes to your information. We may request a range of information including your name, email address, telephone number and ACN/ABN where applicable.
10.3. We may at any time request a form of identification to verify your identity.
10.4. You must ensure the security and confidentiality of your account details, including any username. You must notify us immediately if you become aware of any unauthorised use of your registered details.
11. REPRESENTATIONS AND WARRANTIES
11.1. As a Customer and user of our Products, you represent and warrant that:
(a) all information you have provided to us is accurate and truthful;
(b) you have the necessary skills to install or use the Products safely, or will engage a qualified professional to install it;
(c) you will not use the Products for illegal purposes or modify them beyond approved use;
(d) you will follow all instructions, safety warnings, and compliance standards provided with the Products.
12. YOUR OBLIGATIONS
12.1. During the supply of our Products or Services, you agree to:
(a) Provide accurate information for Delivery and support;
(b) Respond promptly to our communications;
(c) Act in good faith;
(d)Follow all installation and safety instructions provided with the Products.
12.2 You must provide any requested feedback, photos, or information for warranty claims or support in a timely manner. Delays may impact our ability to provide assistance.
13. COPYRIGHT AND TRADE MARK NOTICES
13.1. All material provided by us, including manuals, instructions, forms, and support content (Our Content), is our intellectual property and subject to copyright. You must obtain our prior written permission if you would like to copy or reproduce our Content. Modification of our Content is a violation of our copyright and other proprietary rights and is strictly prohibited.
13.2. You acknowledge that you do not acquire any ownership rights by using our Content.
13.3. The trade marks, logos, and service marks displayed on our Content to denote our brand are either our registered or unregistered trade marks (our Marks). Our Marks, whether registered or unregistered, may not be used in connection with any product or service that does not belong to us, in any manner that is likely to cause confusion with customers, or in any manner that disparages us.
13.4. Nothing contained in our Content, our Products or our Services should be construed as granting, by implication, estoppel or otherwise, any license or right to use any our Marks without our express written permission.
13.5. You agree that damages may be an inadequate remedy to a breach of these Terms and acknowledge that we will be entitled to seek injunctive relief if such steps are necessary to prevent violations of its intellectual property rights.
13.6. This clause survives termination of these Terms.
14. RIGHT TO SUSPEND, TERMINATE AND REFUND
14.1. We reserve the right to suspend or terminate these Terms if you breach these terms, as determined by us in our sole discretion.
14.2. Should we terminate these Terms in accordance with clause 14.1, we will not issue you refunds under any circumstances whatsoever, unless otherwise agreed by us.
14.3. Either party may terminate these Terms for any reason by providing written notice to the email address listed in these Terms, with a minimum notice period of five (5) days, unless otherwise agreed in writing.
14.4. Refunds are not provided for our Products or Services, other than in accordance with:
(a) the Australian Consumer Law, as set out in Schedule 2 to the Australian Competition and Consumer Act, 2010 (Cth); and/or
(b) the specific warranty and return provisions outlined in clause 6.
14.5. For non-Faulty Products, you may request a return or refund within thirty (30) days of delivery, subject to our approval and in accordance with these Terms. Shipping costs for such returns are your responsibility unless otherwise agreed.
14.6. If a Product is Faulty, we will, at our discretion:
(a) Repair the Product;
(b) Replace the Product; or
(c) Provide a full refund.
14.7. Shipping costs for returning Faulty Products will be covered by us unless otherwise agreed.
15. PRODUCTS FEES AND PAYMENTS
15.1. Our fees for our Products and Services are quoted in Australian Dollars (AUD).
15.2. All Fees are exclusive of GST (if applicable) unless indicated otherwise. Additional shipping, Delivery charges, customs duties, or import taxes may apply for certain locations, including international deliveries.
15.3. Payment for Products or Services must be made in full upfront.
15.4. Payment can be made via credit/debit card or direct debit, as available on our Website at the time of purchase.
15.5. International customers are responsible for any additional shipping, customs, or import taxes applicable in their jurisdiction.
15.6. We reserve the right to on-sell or otherwise authorise a debt-collection or other authorised agency to collect any amount not paid by you.
15.7. Estimated Delivery times are as follows:
(a) Domestic (within Australia): approximately 2 weeks from Order confirmation, subject to stock availability. Domestic shipping is free of charge.
(b) International: estimated at $100 per shipment. Customers are responsible for any further charges, including but not limited to additional shipping costs, customs, or import taxes.
15.8. Tracking numbers and insurance will be provided for all shipments where available.
16. DISCOUNTS, PROMOTIONS AND OFFERS
16.1. From time to time, we may offer the opportunity to purchase our Products or Services at a discounted or promotional price, subject to these Terms.
16.2. Wholesale or bulk order discounts are available on a case-by-case basis. Customers should contact our team to discuss applicable discounts.
16.3. Any discounts, promotions and offers will be confined to the time period and additional terms of sale in accordance with the details of that respective discount, promotion and/or offer as communicated to you by us.
17. LIABILITY IS LIMITED
17.1. We provide the Products and Services on an “as is” basis and without any warranties, representations, or conditions of any kind, whether express, implied or statutory, to the extent permitted by Law. Subject to the other terms of this clause, we exclude all rights, representations, guarantees, conditions, warranties, undertakings, remedies or other terms in relation to the Products or Services that are not expressly set out in these Terms to the maximum extent permitted by Law.
17.2. Without limiting the generality of clause 17.1, we expressly exclude any liability in contract, tort or otherwise for any injury, damage, loss, delay or inconvenience caused directly or indirectly by your use of our Products.
17.3. Subject to the other terms of this clause, our maximum aggregate liability owed to you in for any loss or damage or injury arising out of or in connection with the supply of our Products or services under these Terms, including any breach by us of these Terms however arising, under any indemnity, in tort (including negligence), under any statute, custom, law or on any other basis, is limited to the actual charges paid by you under these Terms in the one month period preceding the matter or the event giving rise to the claim.
17.4. The disclaimers, limitations of liability and indemnities within these Terms do not exclude rights that may not be excluded by law, including but not limited to, those rights under the Australian Consumer Law.
17.5. If we are liable to you in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the Australian Consumer Law that cannot be excluded, our total liability to you for that failure is limited to, at our option, to the resupply of the Products or Services or the payment of the cost of resupply.
17.6. If we are liable to you in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the Australian Consumer Law that cannot be excluded, our total liability to you for that failure is limited to, at our option, to the:
(a) Replacement of the Products;
(b) Repair of the Products;
(c) The payment of the cost of replacing the Products or acquiring equivalent Products;
(d) The payment of the cost of having the Products repaired;
(e) Resupply of the Services; or
(f) The payment of the costs of having the Services re-provided.
17.7. Subject to the other terms of this clause, we exclude any liability owed to you, whether in contract, tort (including negligence) or otherwise, for any special, indirect or consequential loss arising under or in connection with these Terms, including any loss of profits, loss of sales or business, loss of production, loss of agreements, loss of business opportunity, loss of anticipated savings, loss of or damage to goodwill or reputation or loss of use or corruption of data or information.
17.8. This clause applies to the fullest extent permitted by Law and shall survive termination of these Terms.
18. INDEMNITY
18.1. You agree to indemnify us and our officers, agents, partners, directors, shareholders and employees and subcontractors, against any direct losses, liabilities, costs, charges or expenses and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses suffered or incurred by us arising out of or in connection with:
(a) any claim made against us or you by a third party arising out of or in connection with the provision of our Products and Services and/or these Terms;
(b) any reliance by you or a third party on our Products or Services or any advice or information provided in connection with the purchase of our Products or the provision of our Services and/or these Terms; and
(c) the enforcement of these Terms.
18.2 You must make payments under this clause in full without set-off or counterclaim, and without any deduction in respect of taxes unless prohibited by Law.
18.3 We are not responsible, and expressly limit our liability to the extent permitted by law, which is without limitation to your rights under the Australian Consumer Law, for damages of any kind arising out of use, reference to, or reliance or use on any information provided during the provision of our Products and/or Service.
18.4 This clause survives the termination of this Agreement.
19. FORCE MAJEURE
19.1. We will not be in breach of these Terms or liable to you for any Loss as a direct result of our failing or being prevented, hindered or delayed in the performance of our obligations under these Terms where such prevention, hindrance or delay results from a Force Majeure Event.
19.2. If a Force Majeure Event occurs, we will notify you in writing as soon as practicable and that notice must state the particulars of the Force Majeure Event and the anticipated delay.
19.3. On providing the notice in the above clause, we will have the time for performance of the affected obligations extended for a period equivalent to the period during which performance has been delayed, hindered or prevented, however, we will continue to use all reasonable endeavours to perform those obligations.
19.4. The performance of the affected obligations will be resumed as soon as practicable after such Force Majeure Event is removed or has ceased.
19.5. References to a Force Majeure Event in this clause means: events, circumstances or causes beyond a party’s reasonable control including (but not limited to):
(a) strikes, lock-outs or other industrial action;
(b) civil commotion, riot, invasion, cyber-attack, service attack, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence or other natural disaster;
(d) epidemic, pandemic, health emergencies, disease;
(e) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(f) interruption or failure of utility services (including the inability to use public, private telecommunications networks, servers or third party hosting platforms); and
(g) the acts, decrees, legislation, regulations or restrictions of any Government Agency;
however does not include a lack of funds.
19.6. References to Loss in this clause means: any loss, liability, cost, charge, expense, Tax, Duty or damage of any nature whatsoever, including special, incidental, or consequential damages, losses or expenses (howsoever arising or caused, including, without limitation, negligence).
20. SEVERABILITY
20.1. If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.
21. NO ASSIGNMENT
21.1. You cannot transfer or assign your rights in accordance with these Terms, including any membership or registration with us, without our prior written consent.
21.2. We may assign or transfer our rights and obligations under these Terms at any time, upon prior written notice to you of at least 4 calendar weeks.
22. SUB-CONTRACTING
22.1. We are free to sub-contract any of our obligations under these Terms, but such sub-contracting will not release us from our liabilities under these Terms.
23. BINDING ON SUCCESSORS
23.1. These Terms shall be for the benefit of and binding upon the parties and their heirs, executors, successors and permitted assigns.
24. DISPUTE RESOLUTION
24.1. If a dispute arises between the parties in relation to these Terms, the dispute must be dealt with in accordance with this clause.
24.2. Any party claiming that a dispute exists must notify the other party to the dispute (Second Party) in writing of the nature of the dispute.
24.3. In the case of claims against us, all notices are to be provided to support@jetcatch.com.au.
24.4. If the dispute is not resolved by agreement within 10 business days of the Second Party receiving the notice referred to above, either party may refer the matter to mediation conducted by a mediator agreed between the parties within a further 10 business days or failing agreement within that period, as appointed by the executive director for the time being of the Australian Commercial Disputes Centre Limited.
24.5. Once a mediator is appointed, the parties agree that:
(a) The costs of the mediator shall be borne equally between the disputing parties.
(b) The chosen mediator shall determine the procedures for mediation.
(c) The chosen mediator will not have the power or authority to make any other determination in relation to the dispute.
24.6. If the parties have not mediated a resolution of the dispute within 10 business days of the selection of a mediator, neither party shall be obliged to continue any attempt at mediation under this clause, and either party may then commence such legal proceedings as it considers fit in relation to the dispute.
24.7. Nothing in this clause prevents a party from commencing proceedings seeking urgent interlocutory relief from a court of competent jurisdiction to hear the matter, if, in that party’s reasonable opinion, it is necessary to protect their rights.
24.8. Despite the existence of a dispute the parties must continue to comply with their obligations under the contract.
24.9. This clause survives termination of these Terms.
25. APPLICABLE LAW
25.1. These Terms shall be construed in accordance with and governed by the laws of Western Australia, Australia. You consent to the exclusive jurisdiction of the courts in Western Australia, Australia to determine any matter or dispute which arises between us.
26. YOUR FEEDBACK
26.1. We welcome enquiries or feedback. Unless specifically stated by you, we shall treat any information you provide us with, as non-proprietary and non-confidential. Please see our Privacy Policy for further details.
26.2. If you have questions or comments regarding our Products and Services, please email us at support@jetcatch.com.au
These Terms were last updated in December 2025.